After the ride has concluded, please provide feedback using the Chandler Flex app, reply to the text message confirmation of your ride, email us at to report the issue, or call us at the Live Support number, 60. If you feel that you are in imminent danger, please contact the police directly by calling 911. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. Chandler Flex's service is powered by Via.
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